November 2025 round-up

Overview of available merge fields

Agencies can generate different types of documents from templates maintained in Microsoft Word, like itineraries, contracts, and emails.

In these documents, you can use merge fields to insert information from SystemOne.

We’ve added new overviews with available merge fields in the template settings to make it even easier for users who are building their own documents in Word.

New system config setting: Hide tickets

Keeping track of show ticket prices isn’t useful for everyone. We’ve added a new setting in the show section of the system configuration page that enables you to hide this feature.

Search by OGM Code

Relevant to our Belgian clients! We’ve improved the invoice search so you can use the keyword filter to find invoices by OGM code.

Bug fixes

We’ve solved a number of issues:

• Remembering your dark/light theme setting for your browser didn’t work reliably. We’ve fixed it to make sure your SystemOne account stays in Lumen/Eclipse as you last set it.
• Batch updates for adding tags for companies, contacts, and shows weren’t working as expected in some situations. This is no longer an issue.