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Users in subscription

Users in subscription

You pay for the number of internal users and your subscription price increases or decreases when you have more or less staff members working in your company.

Upgrading

When you add a new internal user and you don't have sufficient space within your current subscription, you will be asked if you want to upgrade your current subscription.

You will be charged for the upgrade relative to the number of days left in your current billing cycle.

Downgrading

Your subscription will renew automatically at the end of your billing cycle (month/year) . Upon renewal, you will only be charged for the number of active internal users at the time of renewal.

It's smart to review your users before the subscription renews and deactivate any unused internal user accounts that you no longer need.

Staff change

Within a running billing cycle, you can reuse any available space that you've paid for.

When you have a staff change, you start the process by deactivating the acount of the departing team member, which would free up space to create an internal user account for the new team member.

Can I have a refund because I need less users?

We cannot refund internal user accounts that you no longer need in a running billing cycle. We recommend to deactivate these internal user accounts, so they don't appear on your next invoice. 

However; you can contact us if you discover that you have a lot of "sleeping users" immediately after receiving your invoice.

Booking requests
add-a-booking-request-form-to-your-site
approve-booking-requests
booking-requests
change-artists-shown-in-a-booking-request-form
customize-booking-request-styling
Invoicing
bank-account-in-word-template
batch-modify-records
book-a-payment-on-an-invoice
change-the-currency-of-products
create-credit-note-for-the-full-amount
Availability check
how-to-hideunhide-artists-in-availability
how-to-use-the-availability-check
Bookkeeping
bookkeeping-code
bookkeeping-country
bookkeeping-currency
bookkeeping-update-january-2022
ledger-number
Email
date-and-time-formatting
define-your-spf-record
display-a-logo-in-an-email-signature
domain-authentication
edit-html-in-email-signature
Guest list
activating-a-guest-list
how-to-use-guest-lists
Logistics
itinerary-for-a-show
linked-travel-items-in-email-template
Exporting data
excel-templates
exporting-to-excel
product-type-84d1e
share-artist-schedule-with-another-system-one-client
Files
download-a-selection-of-files
how-much-storage-space-do-i-have-available-in-my-account
make-files-visible-to-external-users
what-are-system-wide-files
Personal settings
display-a-logo-in-an-email-signature
edit-html-in-email-signature
Setup
artist-profile
artists-visible-in-mobile-app
import-my-existing-contacts
promoter-profile
venue-profile
Products
change-the-currency-of-products
ledger-number
product-type-84d1e
unit-in-product
vat-rates
Shows
batch-modify-records
can-external-users-change-show-data
change-multiple-shows-at-once
change-the-currency-of-products
exchange-rates
Address book
batch-modify-records
brnnysund-register-integration
cant-find-address-on-map
company-email-migration
company-with-a-different-postal-address
Word templates
available-merge-fields
bank-account-in-word-template
date-and-time-formatting
esign-ready-template
how-to-create-or-modify-templates-in-word
Advancing
invitation-accepted-by-someone-else
managing-advancing-templates
send-an-advancing-request
what-are-personal-message-templates
what-is-advancing
User management
cant-change-username
create-an-account-for-a-developer
create-an-external-user-account
create-an-internal-user-account
deactivate-an-external-user
System settings
branding
configure-free-fields-shown-in-mobile-app
create-an-external-user-account
create-an-internal-user-account
managing-free-fields
iCalendar
changes-in-system-one-are-not-appearing-in-google-calendar
customize-icalendar-content-with-icalendar-templates
how-to-create-an-icalendar-feed-for-a-user
how-to-view-an-artists-events-on-external-calendars
icalendar-feed
Mobile app
accessing-files-offline-on-ios-devices
accessing-files-offline-on-android-devices
artists-visible-in-mobile-app
configure-free-fields-shown-in-mobile-app
is-there-a-mobile-app
Your website
add-a-booking-request-form-to-your-site
api--with-shows-in-json-format
create-an-account-for-a-developer
embed-shows-on-squarespace
embed-shows-on-wix
Integrations with other systems
add-a-booking-request-form-to-your-site
brnnysund-register-integration
connected-accounts
export-email-addresses-for-mass-mailings
google-places-integration
Contracts
batch-modify-records
change-the-currency-of-products
document-with-multiple-shows
how-to-delete-a-contract
Subscription
can-i-pay-my-subscription-by-invoice
change-my-billing-details
configure-payment-method
frequently-asked-questions-on-pricing
read-only-subscription
Google calendar
changes-in-system-one-are-not-appearing-in-google-calendar
subscribe-to-an-external-google-calendar
Free fields
configure-free-fields-shown-in-mobile-app
free-field-permission-profile
i-have-many-free-field-profiles-after-the-july-2021-update
Requirements
requirements-to-use-system-one
Flights
airports-database
Security
connected-accounts
help-with-sign-in
sharing-user-accounts
sign-in-with-facebook-removed
support--security
eSign
artist-rider-in-esign
can-i-have-my-own-signature-already-on-esign-documents-that-i-sent-out
change-something-specific-in-a-document
create-account-from-esign
do-i-need-another-esignature-service
Bank account
bank-account-in-word-template
setting-up-a-bank-account
Artist
artist-profile
artists-visible-in-mobile-app
change-artists-shown-in-a-booking-request-form
display--hide-artist-in-filters
how-to-hideunhide-artists-in-availability
Timetable
timetable-in-email-template
timetable-in-icalendar-template
timetable-in-word-template
what-is-a-timetable