How Busker nailed Peppol compliance without the chaos

We spoke to Lies Cuisinier, who handles the financial and invoicing operations at Busker, a major Belgian artist booking agency that’s been around for over 30 years. Busker represents over 100 artists and books 1250+ shows per year, including back-to-back sold-out shows for established artists like The Haunted Youth.

Busker became part of entertainment powerhouse All Things Live about five years ago. A subsequent merger with a management agency added another flavor of complexity to an already dynamic operation.

As existing SystemOne customers, the Busker team relies on our platform as a single source of truth. But when the Belgian government announced a strict new B2B invoicing mandate—and the fines that came with non-compliance—we set to work with Busker to integrate these workflows.

From scattered spreadsheets to one platform

Before SystemOne, Busker's artist booking workflow was fragmented across separate Excel documents. Each department—booking agents, production, finance—was siloed with its own software and processes.

This meant a lot of copy-pasting was done just to generate one invoice.

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This manual process left a lot of room for error—and a lot of time wasted.

Peppol compliance or bust

Then came a bigger challenge. The Belgian government mandated B2B digital invoicing via the Peppol network and started issuing fines for agencies that didn't comply. For smaller agencies especially, this meant paying for a separate third-party platform just to stay legal.

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Busker needed to become compliant without adding a costly external tool or disrupting their existing workflow.

SystemOne as Busker’s source-of-truth platform

One workflow, start to finish

SystemOne solved Busker's copy-paste problem for good. Everything from booking to billing now happens in a single platform, with everyone accessing the same information in real-time.

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External stakeholders and artists can also access show information directly through the platform—no extra cost, no workarounds.

Peppol built in, not bolted on

The moment the Belgian mandate was announced, Busker reached out to SystemOne. Our development team was already working on it ;)

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Busker joined the beta and was fully compliant by January—right on schedule. And the update didn't just solve a legal problem. It actually helped them work faster.

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Automated accounting—no more manual uploads

With InvoiceV2 live and working, SystemOne also automated the connection to Busker's accounting system. Invoices no longer need to be manually downloaded and re-uploaded for the accountant. Invoice tracking and reminder sending are handled automatically.

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Compliance without the compromise

Peppol could have been a costly, disruptive mandate for Busker. Instead, it became a catalyst for making their financial operations meaningfully better. SystemOne was their ticket to a tighter workflow with better cross-department collaboration.

Ready to see how SystemOne can help you handle the admin side of your agency? Book a demo with our team.