Restore companies and contacts

New feature

We all make mistakes.

For instance, when you accidentally delete a company or contact from System One.

To take some of the pain away, we've added a new feature that allows you to restore the deleted company or contact record.

You can access deleted companies or contacts that you want to restore through a linked show, contract or invoices.

Some information related to companies & contacts cannot be restored, like user access to certain artists. You will need to manually re-configure these settings after restoring an artist.

Mobile optimized booking request form


Agencies that use System One, can configure a booking request form and embed this on their website. All incoming requests will flow directly into System One, where agents can convert them into options or confirmed shows.

We've rolled out some improvements to make your booking process smoother.

What's New?

  • The old design looked a bit outdated, so we gave it a fresh, modern look.
  • The booking request form is now fully responsive. This means it works seamlessly on a phone, tablet or desktop, ensuring that users can easily submit booking requests, no matter the device.

You can add custom CSS code to personalize the look of the booking request form. We've worked hard to ensure compatibility, but do check any forms that were implemented before this update, to make sure your custom styles still looks right.

Show overview

New feature

The overview of shows is a work horse for many agents and one of the most feature-rich, information-dense pages in the application. This is why we gave some extra love and care to the show page in the design process. 

Toggle between 2 views

You can toggle between two different views, called the card view and table view. Both views have their own unique qualities.

Card view

The card view is our latest addition and displays show details in a spacious, aesthetically pleasing layout. There is more hierarchy to the placement of information which helps users to quickly find relevant information. This form factor also works great across different screen sizes.

Table view

We've kept the classic table view for the real power users. This view displays more shows on your screen at once, because the rows have less height than in the card design. Several improvements have been made to the reponsiveness across different screen sizes for this view as well.

What view is your favorite? Send us an email with your thoughts!

eSign contracts on mobile

New feature

With our latest update, we've improved the user experience for mobile devices. The recipient of an eSign invitation email can now open the session on their mobile device, view the document and sign it instantly.

eSign is a relatively new feature in System One and is developed entirely in-house. There are no additional costs to use this feature within System One - or the need to have an account with an external eSign platform.

My selection


For years, you've been able to add companies, contacts, shows and documents to "My Selection." From there, you can easily perform batch operations on your selected items, allowing you to:

  • Change the status for all of the items in the selection.
  • Add / remove tags for all of the items in the selection.
  • Change the owner for all of the items in the selection.

This feature is a real timesaver for modifying multiple records, but many users found it difficult to use due to an overly complex interface. We've streamlined and improved it for a smoother experience.

My selection counter

While you're selecting records, you can immediately see how many items you've selected. You can click on "My selection" to switch to the "My selection" view. 

My selection view

This view is the gamechanger in terms of usability and allows you to:

  • Get an overview of the items in your selection.
  • Perform batch operations that are available in this section.
  • Download an export, using the excel templates that your configured for this section.
  • Clear the selection.
  • Go back to the filters.

New design

Welcome to the fresh, new look of System One! This look marks the beginning of a series of exciting UI/UX enhancements inspired by the valuable feedback we've gathered from our users over the years.

With this release, we moved some elements around. Don't worry, you should be able to find everything easily.

Navigation changes

  • The main menu moved from the top of the screen to the left side.
  • We've combined the companies and contacts sections into one section called "Address book".
  • Some features were previously hard to locate in the settings or didn't quite fit there, so we've introduced a "More" section in the main left navigation panel to make them easier to find.
  • System settings and template settings got their own icon in the menu on the top right.
  • We've added breadcrumbs to all the settings sections, making navigation clearer and quicker.
  • An additional menu is added to the right of the setting sections to help you navigate. This menu is hidden on smaller screens. 

List design

We've introduced a new card design in overview pages for companies, contacts, shows and in the dashboard. The goal was to give more space to the layout and improve the hierarchy of information, so you can spot important information more easily.

Better experience on different devices

Improving the experience for different screen sizes was an important topic for this release. We've made numerous tweaks, both big and small, to the interface to ensure a seamless experience across different devices.

  • The app has been made compatible for use on a tablet, like an iPad Pro.
  • Dozens of panels underwent redesigning to enhance responsiveness across various screen sizes. For example, labels and text now adapt to utilize screen space optimally.
  • On small screens and mobile devices, the main menu is hidden and accessible from a button in the left of the top menu.
  • On small screens and mobile devices, the top menu is sticky and constantly at the top of your screen for easy access.
  • On wider screens, the personal settings, template settings, and system settings have an extra navigation bar on the right side, allowing a swift navigation between various submenus.

More changes

We have included many more changes and improvements in this update including:


We love to hear what you think of this update: send us a mail!  

Tag filter in artist list


We've added a tag filter in the artist list view, making it easier to manage tags for artists.

Copy timetable

New feature

Timetables can be added to shows and shared with artists & crew. We've added a useful copy feature that allows you to duplicate a timetable from another show, saving you time when you work on tours with multiple shows.

Advancing dashboard filter

New feature

Busy booking agencies can have many advancing sessions in progress in their dashboard. New filters in the advancing dashboard panel make it easier to declutter and find what you're looking for.

Advancing notifications


Agencies can send advancing requests to promoters to collect details of upcoming shows. This happens via a special page where the promoter can provide and complete information. 

Notifications are sent when there is activity in the advancing sessions. Previously, every internal user in the agency would get all notifications, even when they didn't create the advancing session.

With this update, we are changing the notifications for advancing, sending them only sent to the internal user that created the advancing session.

eSign in different languages

New feature

With this update, eSign invitations can be sent out in different languages. The language is set individually for each recipient, so they experience the complete signing flow in English, German, Spanish, Portuguese or Dutch. When a language isn't supported yet, English is used.

Both email invitation and the page where the signature can be placed are translated, improving the experience for users of various nationalities.

We will include support for more languages soon.

eSign is a new feature that is currently being tested in a closed beta program. Contact us if you want to know more!

A personal message for each eSign recipient

New feature

In addition to adding a signer for eSign documents, you can add "viewers". Each person receives an invitation email containing general information and a message that can be personalized.

Previously, the personalized message was the same for every recipient. With this update, you can set a personal message for each individual recipient.

eSigning is a new feature that is currently being tested in a closed beta program. Contact us if you want to know more!

New timetable options


The timetable can be found in the show detail view. We have extended the list with default options to choose from, so you don't need to write them manually each time you want to add a new element to the timetable.

New entries

  • Arrival
  • Backstage curfew
  • Bus call
  • Changeover & Line check 
  • Crew call
  • Curfew
  • Get in
  • Get in &  lunch 
  • Get in & dinner
  • Get in & load in
  • Get in & set up
  • Get in band
  • Get in catering
  • Get in support
  • Interview
  • Line check
  • Load in
  • Load in & set up
  • Load out
  • Meet & greet
  • Off stage
  • On stage
  • Pick up
  • Rehearsal
  • Security meeting
  • Set up
  • Set up & soundcheck
  • Show time
  • Soundcheck support
  • Stage clear
  • Stage curfew
  • Stage time

Include doors open & close in shows API

New feature

Webdevelopers can retrieve show data from our System One API. This data can be displayed in the agenda on websites of artists and agencies.

We have extended the existing data model and include doors open & close times.

You can find more information in our support center.

New artist, venue & promoter overviews


We're modernizing System One, feature-by-feature, using the latest technology.

We've rebuild overviews of artists, venues, promoters and made some usability improvements:

Venue capacity filter

The updated capacity filter makes it easier to search for and find venues within a certain capacity range.


You can now also see the tags in the venue & promoter list and use them in your filter selections.

New contact picker

We have introduced a new contact finder for selecting contacts and email adresses from your address book. This finder is used in various places throughout the application when sending eSign documents as well as regular emails.

To test it yourself, draft a new email and click the magnifying glass to open the "Find contact" modal.

The layout is better organized and we've added information about the companies that the contacts are associated with. 

Company email migration


We've completed another step of our roadmap. You now find email addresses in one place; only with contacts and no longer in companies as well.

This alligns with all our new features in mind, like eSign, where for instance choosing the signatories works with contacts from your address book.

Automatically created contacts

We made sure that no data got lost and automatically created new contacts for the email addresses that were previously stored with your company records.

The new contact got a name, based on the email address. For instance. when the email "" was stored with the company, there is now a contact named "Anton Frederik" linked to that company.

You can find the newly created contacts by filtering on tag "Company email migration Dec 2023".

iCalendar feed in artist view


We're making System One better, one feature at a time. The "iCalendar feed" panel in the artist company view has heen rebuilt using the latest technology.

iCalendar feeds for artists are assigned to users, who can subscribe to the artists' agenda in their calendar reader of choice, whether it's a Google, iCloud calendar or their mobile phone.

We've made several usability improvements to the "New iCalendar feed" screen, while we worked on the code.

  • We have introduced a new user-picker, making it easier to find and select the right user.
  • You can now choose the iCalendar template that you want to assign to a user, immediately when creating the iCalendar feed.

You can now see which iCalendar template is assigned to each user in a list.

More languages for contacts


In the contact section, you have the ability to register the language spoken by a contact

In preparation for upcoming features and improvements, we have expanded the language list to include a wide array of new options.

Payment overview

New feature

We're making System One better, one feature at a time. This time, the payment overview has been completely rebuilt using the latest technology.

A few little improvements have been made too; 

  • Filter by multiple bookkeepings (instead of only 1)
  • Filter by multiple payment methods (instead of 1)

Multiple brands

New feature

Certain agencies utilize various brand names to focus on particular niches within the live industry.

Our latest multi-brand feature is designed to accommodate agencies following this company structure, enabling them to manage multiple brand profiles and choose the appropriate brand when sending eSign documents.

We can activate this feature for you. Contact support for more info.

Improving airline search


If you need to swiftly add flight details to the artist's tour schedule, you can input the flight number and date, allowing System One to autocomplete the remaining flight information. This process significantly reduces the time required compared to manually entering flight details.

There are over 2000 airlines to choose from and this information is kept up-to-date on a daily basis.

We have improved the flight search feature, so you can find the right airline even quicker. Give it a try!

Invoice overview

New feature
We're modernizing System One, feature-by-feature, using the latest technology. 

This time, we had a look at the invoice overview. A few little improvements have been made too; 

  • Filter by multiple bookkeepings (instead of only 1)
  • Filter by multiple owners (instead of 1)

Customize eSign footer color

New feature

When you send out eSign documents from System One, a footer with send date, page number, document number and revision number is automatically added to the final document. This info allows recipients to reliably identity the file.

Up until now, the color of the eSign footer was always fire engine red, which wasn't matching everyones styling.

We've added a new feature to the company branding page, where you can customize the color.

Sign in with Facebook removed


The "Sign in with Facebook" feature has been discontinued over growing security, privacy and technical concerns.

When you were signing in with Facebook, you can now use your System One credentials. Our apologies for any inconvenience.

When you don't have a username + password for your System One account, please send a short email to, so we can assist you in accessing your System One account promptly.

Promoter VAT in mobile


The VAT number of the promoter will now be displayed in the mobile app. Make sure to update to the lastest version!

Status admin


We're modernizing System One, one feature at a time. This time we have addressed the status maintenance for companies, contact, productions. shows, contracts, quotes and invoices. Visually these pages didn't change much, but they are completely rebuilt, using the latest technology.

Tags admin


We're modernizing System One, one feature at a time. This time we have addressed the tag maintenance for companies, contacts and shows. Visually these pages didn't change much, but they are completely rebuilt, using the latest technology.

New color picker

We've added a quirky little option; you can throw the dice and have a random color selected for you.

Task deadline relative to show date

New feature

You can set tasks to remind yourself or your team members of things that should be done before (or after) a show. Previously, you could only set a precise date as a deadline.

You can now also set the deadline of a task a certain number of days or weeks before or after the show date. 

When a show is rescheduled, the dates of the deadline automatically adjust with the show date. 

Increased length of ledger number


You can assign a ledger number in products. This number can be used when exporting data to accounting systems.

We have increased the input length from 6 to 8 characters.

New show overview

New feature

We've completely rebuilt the page where you can find an overview of shows using a new, more modern technology. We did this because it will make implementing new features easier.

While we worked on this page we made some improvements along the way:

Removed company filter, introducing artist, promoter, venue & hotel filter.

We broke up the filter for "companies" into separate filters. Next to being more intuitive, it also allows you to make cross combinations, like a selection of all shows done by an artist at a certain venue.

Bookkeeping filter

Instead of filtering by one bookkeeping at the time, you can now filter shows by multiple bookkeepings at once.

Owner filter

We improved the filter by owner and you can now filter on multiple owners at once.

Unique rows in Excel export

New feature

You can export data using configurable Excel templates. In these templates you can define which clumns you want in the export. 

We've made two updates related to this technology:

Exclude empty rows
We improved the exporting process. When a row has no information in any of the columns, the row is excluded from the export.

New feature: Unique rows
In the Excel template configuration, you can turn on "Unique rows". When you export, duplicate rows will be removed.

We've turned on "unique rows" for all existing templates in the company- and contact sections. It's wise to verify your Excel templates to determin if this is the best option in your case.

Show tooltip revamp


Throughout the application, you can select a show to see a preview in a tooltip.

We have completely rebuilt the tooltip and improved the design.  

Infinite scrolling in drop down menu


We have implemented a new drop down element with infinite scrolling. This way all records are being displayed when making a search with many results. 

This new element is implemented on the venue search and will implemented in other relevant places soon.

Finding files related to documents


We have improved the "From storage" feature. Now you can add files from other document sections that are related to the show.

This is relevant:

  • when you send an email from a contract or invoice and want to add attachments; 
  • when you add files from storage in an eSign document;

For instance: when you add files from storage in an eSign document, you can now also find and add the PDF invoice and send it along in one go. 

Automated reminders for eSign

New feature

We have added a feature for automated reminders for eSign documents. You can configure the number of reminders and reminder date per document. This new feature will reduce the time needed to chase unsigned documents.

eSigning is a new feature that is currently being tested in a closed beta program.

Merge fields for exclusivity


We've added new merge fields for exclusivity, so you can include this information in your contracts.

Israeli Shekel added


We've added Israeli Shekel (ILS) as a currency.

More info when accessing secured eSign document


When you send an eSign document to a promoter, they receive a unique link by mail. The promoter can access this link and place a signature, without needing to create a System One account.

Optionally, the promoter can create a System One account and store / secure the document. 

Read more 

When a person is logged off, they will see the System One login screen when trying to access an eSign document that is stored/secured with a user account. 

We improved this screen with a warning message, so it's immediately clear in which user account the eSign document is stored.

We changed the text from "Sign in to view this eSign document" > "This eSign document is stored in the user account of …. Please sign in".

eSigning is a great new feature and it's currently being tested in a closed beta program.

Removing Northern Ireland from EU VAT validation


System One has integrated tools to help people with EU bookkeepings understand if they should charge VAT or not.

Brexit has changed and complicated these business rules quite a bit. For instance,  Northern Irish companies can have both a UK VAT and a EU VAT number. This number can be used for trading goods.

However, EU VAT rules on services no longer apply to Northern Ireland. Since the majority of the transactions from System One concern services, we've decided to remove Northern Ireland as a VIES country.

This has the consequence that VAT numbers for Northern Irish companies:

  • are all marked as outside the EU
  • will no longer be re-formatted in the EU VAT number format
  • won't be checked for their validity in the VIES database 

Total tax as new Excel column


We've added mergefields for the VAT / sales tax part for shows, contracts and invoices.

With this new feature, you can export the VAT / sales tax part of shows and documents to Excel.   

Copy flight

New feature

You can now duplicate a flight, using the new button in the options menu.

Improving bank accounts


You can configure bank accounts in system settings, which is information can be used in invoice templates. We have made a few improvements to this feature.

What changed?

  • Memo field
    Added memo field to all account templates 
  • American checking account template
    Added field for SWIFT
  • Australian account template
    Added field for SWIFT
  • British account template
    Added field for SWIFT
  • South African template
    Added new template for bank accounts in South Africa.


Please contact support when you have suggestions to improve current templates or add templates for bank accounts in other countries.

Sort by show creation date


We've implemented a new way to sort the list of shows; by the date they have been first created.

New column in payment export


You can export incoming payments to Excel.  

We've added a column with products from the invoice to which a payment is related.

Display tags to external users

New feature

As an agent, you can set tags for a show. Up until now, tags weren't visible to external users.

As a new feature, we've introduced the "read tags" setting in permissions for external users.

With this feature, you can control if you want to share this tag info with your artists or not.

More product types


Product types can be used to group sales & costs in reporting. For instance, you can have an export with separate columns for "Artist fee", "Booking fee" etc.

We've added

  • Buyout accommodation
  • Buyout catering
  • Buyout flights & other transport
  • Buyout technical
  • Buyout other
  • Marketing
  • Ticketing
  • Insurance

We've changed

  • Travel & transport > Flights & other transport


We'd love to hear from you, in case you have any suggestions for other product types.

Excel export in show section


We've made the excel export for shows a little bit better.

  • Fixed a bug that included time in some cases with the start date
  • Added a column for the end date
  • Removed a duplicate column for performance time
  • Improved descriptive labels

Select user

New feature

We’ve built a new form element for selecting a user. You will encounter it, for instance when you change the owner of a show. The interface allows you to search by name and to filter between active and deactivated users.

Our aim was to improve the experience for clients that have many (deactivated) users.

Over time, we will implement the element in more places where a user can be selected.

Contacts in mobile app list view

New feature

We've added the names of contacts that are attending shows, flights, trains etc. to the list of appointments.

This feature has been published for iPhone and will be available for Android soon.

Thai Baht currency added


We've added THB as a currency to the list of available currencies.

Change bookkeeping when copying show


When copying a show, you can now change the bookkeeping for the new show(s).

Payment method: "Balance to credit/invoice"


You can create a credit for an existing invoice and automatically balance the outstanding amount.
A "balance to credit"-payment is then added to the invoice and a "balance to invoice"-payment is added to the credit.
Previously, these two payments both had the method type "internal".

It could help users when the method would be more descriptive, so we introduced two new payment methods:

  • Balance to credit
  • Balance to invoice

You can see this in action in the list of payments:

We retrospectively changed the payment data. The method "Internal" was changed to one of the two new methods in an automated process. We used the amount and the description of the payment to determine if we should change the method. However, this process is not 100% flawless. If you heavily rely on a correct payment method, we recommend you to verify your data.

Improving exclusivity check


We did a lot of code-cleaning and little visual improvements in the exclusivity check.

You can now also open the map when there are no exclusivity conflicts. This is useful to see the actual radius that you've set.


New feature

We implemented new security measures to detect unusual activity in an account.

Warning design update


When you create a show or issue an invoice or contract, you will see a warning when:

  • a financial risk is registered with the promoter
  • something is wrong with the VAT number of the promoter
  • there are any outstanding amount registered on an invoice

We did some work on the design warning screen, to give more emphasis on important information.

Artist picker


The artist picker is a form element when you modify shows and travel items.

We have thoroughly improved the artist picker and implemented some additional features along the way.

Recently used artists

When you use the artist picker, a list with available artists will open. Artists that you have recently worked with, will be displayed on top.

Small number of artists

When have access to 5 artists or less, you won't see the dropdown/search input. Instead, you will see all the artists at once in a list. This makes it easier / quicker to choose an artist.


Searching in a (big) list with artists was already relatively fast, but now it really happens instantaneous.

Files stored on the phone on iOS and Android


We improved the mobile app (iOS and Android) for artists and crew who are touring and don’t have a reliable network connection or no connection at all.

Files that have been previously been downloaded can be accessed later, even when no network is available. This allows artists and crew to access the right documents when boarding a plane or when they are on a festival.

Note for iOS users

You need to have the "Files" app from Apple installed on your iPhone to access previously downloaded files.
Browse > On My iPhone > System One folder.

Export the progress of documents to Excel


One or multiple contracts and invoices can be linked to a show. This information is visible from the show list overview.

With this update, you can now export the progress of contracts and invoices to Excel.

The new columns are available in the Excel export template.

We reorganized the naming of some mergefields related to linked documents.

  • AppContractOut* > AppContract*
  • AppInvoiceOut* > AppInvoice*
  • AppContractIn* > AppPurchaseAgreement*
  • AppQuoteOut* > AppQuote*

We migrated all Excel and email templates to use changed references. However, Word templates that use these fields should be updated.

Export tags to Excel


There is a new "Tags" column available in the Excel export. With this, you can export tags for companies, contacts or shows to Excel.

Simplified deletion in address book


We implemented a new method to delete companies & contacts from your address book. From now on, it's no longer required to move all linked references (such as tasks & notes) to another company or contact, before deleting the record.

The record itself stays accessible in System One, when it used in shows or in documents. 

Configure flights in iCalendar feeds


We have improved the iCal feeds and you can now control if you want flights to be included in the iCal feed or not. 

Restricting autocomplete in show


Every company can be assigned with one of the profiles: artist, venue or promoter.

Previously, you could choose any companies as a venue or promoter in a show. This led to confusion.

We have changed this, so only companies within the profile venue / promoter can be selected.

Improving company overview


Every company can be marked as an artist, a venue or a promoter.

We've added labels to the list of companies that indicates if the company is an artist, venue or promoter.

Production list export

New feature

We have implemented an Excel export in the production overview.

You can configure the Excel export templates from the template settings.

Timetable in iCalendar feed


With a new set of merge fields, you can add the timetable information to an iCalendar feed.

In an iCalendar template, this looks like:

Week number in the month view


The week number is now being displayed in the month view.

Opening PDF files on Android devices


There was an issue where some users were not able to open PDF files on their Android devices. We have released a new version of the Android app to fix this.

New bookkeeping fields for templates

New feature

There are new mergefields available in templates. These new fields can be used to display information from a bookkeeping.

This can be particularly useful when there are multiple bookkeepings configured, representing different legal entities. For example when you have multiple agency brands or when you invoice on behalf of your artists.

By using these merge fields, you can now build one invoice template that you can use in all your different bookkeepings. This can greatly reduce the number of invoice templates that need to be maintained.

Hide free fields from mobile app update


You can hide free fields from the mobile app. It is a setting you can find in the free field configuration section.

You will see a purple label in the free field overview for the fields that are marked as 'Hidden from mobile app'.

Important note

Previously this feature was labeled as 'Visible in itinerary'. For an unknown period, free fields were still displayed in the mobile app for some users, even if 'Visible in itinerary' was turned off.

We have fixed this issue in this update, but we do recommend that you verify your free field settings to ensure that all fields are configured as intended.

Personal message templates

New feature

You can invite people to provide show details in advancing.

The invitee receives an email from System One with a personal message that you wrote. This message can (for instance) explain your workflow.

Because it can be tedious to re-write such message again-and-again, we've introduced a new tool in the template settings.

In the personal message templates, you can maintain templates that you can use in different situations and have multiple translations.

The templates are available when you invite someone.

Including external events in availability check

New feature

The planning section includes an availability check. With this feature, you can generate a list with artists that don't have any scheduled shows on selected dates. You can use this list to quickly make an offer with artists that are available for a booking.  

We have improved the availability check and you can now also take external events into account. External events can include for example private engagements of the artists or bookings made by partner agencies.

Bookkeeping filter when linking shows


We've added a bookkeeping filter in the "link shows" panel. This makes it easier to find the shows you want to link to your invoices, contracts and other documents.

System-wide files

New feature

We have added a feature to manage system-wide files. System-wide files can be uploaded in the System Settings and will be available to include as an email attachment in each show, contract or invoice.

The system-wide files are also available in the eSign feature. 

Consent to process data in booking request forms


There is now the option to activate a panel in your booking request forms where a promoter or buyer needs to consent to their data being processed.

You can enable this feature for each individual booking request form that you manage.



System One has a list of airports that is used to register flights to the system fast. This list is periodically synchronized and updated from an external partner.

We have improved the quality of our dataset and added over 10.000 smaller airports worldwide.

Country list changes


In order to improve our compatibility with the ISO 3166-1 alpha-2 list, we did some housekeeping in our country list:

  • Bonaire, Sint Eustatius and Saba added.
  • Curacao added.
  • Netherlands Antilles is dissolved; records that used this are re-linked.
  • South Sudan added.
  • Palestina added.
  • Åland Islands added.

Tasks & notes


We rebuilt the tasks & notes with modern technology. This should address the compatibility issues that some users experienced.

New currencies

New feature

The Hungarian Forint (HUF) and Bulgarian Lev (BGN) have been added.

Embed shows on your site


There are new options in the "Embed shows on your site" configuration wizard.

Selection of productions
Agencies that activated their "production"-section can configure a calendar that only displays shows within a specific production.

Include cancelled shows
Cancelled shows can now be included in the calendar. They will display a red "Cancelled" label.

Improved address formatting in documents


Many countries use a different formatting for their addresses.

For example, the formatting of a German address is:


an address in the UK is formatted as:


We have one merge field (<<RelFullAddress>>) available for the address that you can use in your documents. This field takes the formatting of the country's specific requirements into account, so that addresses in various countries are always displayed correctly.

We have recently made further improvements to this field where the country name is omited when you sent a document within the same country as set in the bookkeeping. 

Advancing invitation process


When an agent invites someone for an advancing session, an invitation email is sent out. This invitation contains a link to a landing page on System One, where the invitee can start the advancing proces and complete logistics and production details.

We have rebuilt the invitation and landing page, so it works more reliable and looks better.

Company in bookkeeping

New feature

In preparation to upcoming features, we have updated the bookkeeping section.

Every bookkeeping links to a company from the address book. This company represents the business that "owns" the bookkeeping.

When your System One account was configured before February 2022, you should read this article.

Improved labels for documents


We're have improved the labels that you will find with your documents. The status of quotes, contracts and invoices is now more clearly indicated with a color.

Internal code for shows

New feature

Bigger agencies often have a number that identifies a show. This generally comes from an external ERP system and plays an important role in the internal communication.

When you edit a show, there is a form element to provide this information.In order to improve usabilty, we made the following changes:

Search by keyword

You can use the keyword filter and search through the list of shows by internal code.

Display in show list

The internal code is displayed below the show event name.

Display in show preview

The internal code is added to the show preview. This preview is used in different places, like the dashboard and month view.

Merge fields for currency conversion

New feature

We added merge fields to support agencies that work with multiple currencies.

Example: an agency is located in Brazil. The base currency of their bookkeeping is set to BRL. Some of their shows are settled in USD. The agency can specify an exchange rate for those shows with a USD > BRL currency conversion.

Since this update the agency can export reports to Excel including a column with the show totals in different currencies calculated back to the base currency (in BRL).

These merge fields are available both in Word templates and Excel reports:

BaseCurrency: Base currency registered in the bookkeeping
TotalSalesExTaxBase:    Sales total ex. of show/document, converted to the currency of the bookkeeping.

Sales total inc. of show/document, converted to the currency of the bookkeeping.

Change your own name

New feature

Users can now change their own name. This is another step on our roadmap to give more power to users.

Relocation of some pages


We changed the URL for several sections in the application. This was necessary to standardize and simplify URL routing.

When you see the message below, you've hit an old page and you probably need to update your bookmarks.

Files in train section

New feature

We've made an improvement to the train section allowing users to upload tickets and receipts directly to the relevant train journeys.

Artists and crew can access these tickets directly through the mobile app on their phones, giving them instant access to their relevant travel documents.

Label change in invoices


We got rid of some inconsistencies in labels for invoices.

Previously invoices were labeled as "unpaid / paid", which was technically incorrect; Invoices can also be settled without a payment, for instance, when they're internally credited.

The labels are now "settled" or "outstanding".

Rebuilding products


We've rebuilt the products panel and dialog screen using a modern framework, which is part of an ongoing effort to further improve the quality of System One.

There aren't many noticable differences, but this update is a mandatory step in preparation of the online signing feature that we will be rolling out in the next months. Stay tuned!

Hide artist from filters


There is a new setting and a UI improvement in the company page. The artist profile has an extra option "Hidden from filters".When an artist is "hidden from filters", it won't show up in the various selection tools in the planning section, which is useful in case you are no longer representing certain artists and you want to tidy up the list with selectable artists. 

Filter by artist profile type

New feature

A new filter is added to the artist list, so you can filter by:

  • All artists / no filter
  • Only active artists (which is the default option)
  • Only artists that are hidden from filters

Sign in with Apple on mobile

New feature

One of our most used tools is of course the mobile app, giving artists and crew an up-to-date itinerary whenever they are on tour.

Using the mobile app should be as convenient as possible. One of the features that we offer is social login from Facebook and Google.

Apple recently enforced a new requirement for placement in their App store: When you use social logins from third parties, you should also offer "Sign in with Apple". So we built this and included this login option for all relevant devices.

Hide header in embedded shows


We've added another configuration feature to the embedded shows wizard that syncs all the accounced events to your website.

You can now hide the Upcoming shows header that is displayed above the list of events.

Your subscription

New feature

Information about your System One subscription is now directly available in your account.

On the system settings page you can find a summary about your current subscription.

The details page of the subscription gives you more information on your upcoming subscription and the number of active users in your current subscription. 

Polish zloty

New feature

Witajcie przyjaciele! We've added the zloty (PLN) as an available currency.

Added performance time to the timetable


Previously the performance time could only be registered with the date of the event and not in the timetable section of a show.

We have improved this and you can now add the peformance time directly to the timetable, allowing you to create a complete day sheet with all the important jobs of that day in one place.

Timetables can be easily shared with for your artists and crew in itineraries and through the mobile app.

Filter users by free field profile

New feature

We've added the concept of "free field permission profiles" as part of our July 2021 release. In these profiles you assign free field permissions to a group of users at once.

In the list view for internal & external users, a filter for free field profiles has been added. It allows you to list all the users that have been assigned to a specific free field profile. 

This feature is especially useful for agencies with many users. 

Browser check

New feature

We try to keep System One backwards compatible for as many users as possible. However, older browsers can pose technical and/or security issues. Therefore we cannot support older browsers forever and it is good practise for users to keep their browser up to date. 

Instead of waiting for users to run into potential, browser-related issues, we are now actively warning them that their browser is out of date and should be updated.  

My selection workflow


As part of our July 2021 release, we have changed how the "my selection" feature works.

We made these changes because  some of the "My selection" actions (such as "Change status" or "Replace tags") behaved inconsistently throughout different sections:

  • In some sections, only the items visible in your screen would be affected, so it would be dependant on your filter.
  • In other sections, all the items in your selection would be affected, even if they were outside of your selection.

Now, every action modifies all the items that are in your selection.

To make it clear which items are exactly in your selection, we have added an indication of the total number of items in your selection, 50 in this case:

Click on "Display my selection" to activate the available actions.You can see the "Display my selection" filter activated in the selectiontool.

Payment modal update


The payment modal in the invoice view has completely been rebuilt.

This is done as part of a step-by-step modernisation of the application. Another reason was that some users were experiencing problems using the calendar for setting the "Received on" date.

Internal users with access to specific artists can now also view documents without linked shows


Internal users with access restricted to specific artists could previously only view documents (like contracts and invoices) that were linked to shows of their artists.

They could not access the documents that had no linked shows. This is problematic in situations where you want to issue an invoice unrelated to a show.

We have solved this, by giving access to the documents without linked shows.

Toggle Xml event feeds

New feature

This is the predecessor of the "Embed shows on your website" feature. The feed (API) can be used to retrieve calendar information to display on your website.

To help you de-clutter your interface, you can now switch off the feature through system settings.

IMPORTANT: We will completely remove the outdated "Xml event feed"-feature on July 2022. Make sure you switch to the "embed shows on your website" technology.

Show copy improvement


We made the copy shows view a little bit more useful. It now allows you to choose what products can be copied.

Free field permission profiles

New feature

This feature will make the life of system admins better.

Previously you would set the access levels for each individual user. This gets boring quickly when you have lots of users.

We have replaced this with permission profiles. A profiles is created to represent a group of users that all have the same level of access to free fields.

You can create different profiles to define groups of users.

Deactivate accounts

New feature

Previously, the only way to get rid of a user account, was to permanently delete the account.

We changed this workfow. Instead of deleting, you deactivate a user account. The account will still be present in the system and can be reactivated at any moment. You can still use deactivated users in reports and selections, to see for instance which bookings a previous employee did in the past.

This affects your billing: You will not be charged for any internal users that are deactivated on your next subscription renewal.

Timetable UX


We've improved the UI for adding/changing elements in the timetable. Inputting data should now be easier and faster.

Transfer ownership

New feature

With this new admin tool you can transfer ownership of data between internal users.

This can be particularly useful when an employee leaves the company.

Language column added to contact list


You can keep track of the preferred language you use to communicate with your contact.

In the list of contacts we've added a flag to display this language.

Batch change improvement


As an internal user, you can select companies, contacts, shows, contracts, invoices etc.

You can make changes to the selection. For instance, change the status for many items at once.

In the past it could be a bit unclear how many items you were actually going to change, so we introduced this red warning that gives more visibility.

Merged developer account

New feature

We have merged the developer accounts with the regular external user accounts, so there are now only 2 types of accounts within System One; internal users and external users. 

In the permissions panel for external users you can now give your web developer specific permissions to implement a booking request form or to embed confirmed shows on your website.

Improved linked contacts panel


We have made several improvements to the linked contacts panel in the company detail view:

  • A flag that indicates the language of the contact has been added.
  • Inactive contacts are moved to the end of the list
  • Inactive contacts are greyed out, so it's immediately clear they are inactive.

See who created a task

New feature

By popular demand: You can now see which user has created a task. This information was previously not easily accessible.

Template settings relocated

New feature

We've reworked the design for the template settings menu.

The new template settings can be accessed directly from the avatar menu.

In the new design we are now showing relevant support articles.



Tags can be created in system settings and assigned to companies, contacts and shows. We made some improvements:

  • Assigned tags are now also shown in overviews
  • Tags have colors

Link shows to document


You can link multiple shows to an invoice or a contract. We've replaced the old screens with a user-friendly panel that helps you to work efficiently.

Increased length for bookkeeping name


Register bookkeeping names with up to 100 characters instead of the previous 50 characters.

Planes, Trains and Automobiles

New feature

We've reworked design & code for flights, trains and ground transport.

Adding Turkish language option for contacts

New feature

Türk arkadaslarimiza merhaba! We've added Turkish as a language option for contacts and in the language dropdown for templates, so the week- and month-names are automatically translated in templates.

Fixing download file issue


Having a percentage (%) character in the file name was causing a problem while downloading files in some cases. We took care of this.

Display multiple-day events


The calendar that you can embed on the website of your agency/artist now supports displaying multi-day-events.

Period filter fix


The "per day" period filter option for contracts, invoices and other documents wasn't working as expected in some cases, so we fixed this.

VAT number checker


The VAT numbers that are stored in System One are automatically checked every 60 days against the VIES database to determine if they are still valid.

We have solved an issue that caused this process to fail. It might take up to the 14th of june before the backlog of unchecked VAT numbers has been processed.

Also, we have sorted out the VAT status for England, Schotland and Wales, being "Outside EU" :(

Improving user-friendliness


During product presentations and user trainings, we sometimes notice that concepts we though were simple don't "click" immediately with our users. Such pain points become topic of discussion for the System One team.

Sometimes a small change can make a big difference. In this round we renamed a number of labels, for instance the "Export" panel now reads:

New payment method: "Write-off"


In addition to the existing payment methods, you can now book a write-off. This way you can close invoices that have outstanding payments that you don't expect to receive anymore.

New payment columns in invoice export

New feature

There are new columns available to add to the Excel invoice list export. You can now export detailed information about the payments that have been made with invoices.

Adding show details to guestlist filename


You can download an Excel sheet with the names of guests. Instead of downloading a file called "guestlist.xlsx", we added basic details about the show in the file name, like the artist, performance date, venue name & city, export date & time.

Improving emails export


This export feature can be found in the company- and contact sections.

With the email export, you can download (a selection of) your addressbook to import in a tool like MailChimp.

We improved the email export with additional columns that have first name, last name and company name.

Very useful when you want to send a personalized mailing.

Timetable in email templates

New feature

When you send out an email from the show, you can include the timetable in the email template.

This is the timetable:

{{#each timetable}}
{{time}} {{type}}

Mandatory field indication in booking request form


We fixed an issue in the booking request form. For some fields, the little red star that indicates mandatory input was missing.

Fold/unfold sections in Excel export configuration


When you choose columns to add to your Excel Export template, the number of available columns can be overwhelming.

Because of this, we have added the feature to fold/unfold whole sections.

New Excel export columns

New feature

Leveraging the power of the newly introduced product types, you can make better reports. Add artist fee, booking fee, travel etc. columns to your custom Excel report.

Introducing product types


Every product line now has a product type that can be used to group the data in reports. For instance; download an excel sheet for all shows in a certain period with separate columns for artist fee, booking fee and travel costs.

Shows count in production list


Agencies that use the production module are up for a treat. They can see how many shows are booked per production, directly from the list view.

Timetable in document templates


Include the timetable in Word tempaltes that you use in the show section.

Adding show info to guestlist download


You can download an Excel sheet with guests' names from the guestlist. We added basic details about the show, so the promotor can easily print the document and use it at the door.

Octopus invoice export mask

Built an export mask for users of this bookkeeping software from Belgium. They can periodically export invoices from System One and import them into Octopus.

Timetable on mobile


Artists can now access the timetable from their mobile app, which is released for iPhone & Android.

Timetable feature

New feature

You can now maintain a minute-to-minute planning of the show, with this new timetable feature.

Embed shows on your website

New feature

There is a new and improved way to display a calendar with public shows on your website. With a wizard you can easily configure a calendar to match the styling of your site and display public shows instantly on your agency and artist websites.

Tickets in mobile app


Information about tickets that is registered in the show details is now visible in the mobile app.

Norwegian counties changed


In an administrative reorganisation, Norway's 19 counties have become 11. We have updated existing addresses for all clients and changed the states in the interface in line with these changes.

Xero invoice export mask

New feature

Built an export mask for clients that use accounting software Xero. They can periodically export invoices from System One and import them into Xero.

Update your branding

New feature

In the new branding page, system administrators can upload their company logos and company name.

Display IATA for linked flights


By displaying the IATA airport codes for linked flights, the itinerary section in the show details is little more user friendly. :)

Autocomplete power-up


We've improved the autocomplete function by implementing a new search engine. When you're looking for a specific company, you don't need to exactly match the name.

Filter by "Current week"


In addition to the existing period filters, we've introduced a current week filter option, so you can filter shows by current week.

Download files in flights on mobile

New feature

You can now download files that are uploaded with flights (like boarding passes) in the mobile app.

Adding Turkish Lira

New feature

The Turkish Lira (TRY) has been added to our list of currencies and we daily retrieve it's exchange rates.

Guest list on mobile


With this new mobile release for iPhone & Android, you can now configure the guestlist and have your artists add guests to it.

Google address mapping


It was already possible to complete addresses with Google Places. However, Google data differs per country and is isn't always compatible with the way System One organized states/counties/provinces.

Because of this, addresses for countries like Brazil weren't filled out correctly.

We've built technology that maps every address correctly, so you will have a better experience.

Availability check

New feature

Artists' schedules change fast, and often. Between tours, shows, vacations and other commitments, it can be hard to get an instant overview on which artists are available to perform, but keeping track of their availability is crucial for booking more gigs. Our Artist Availability checker solves this problem for agents.

Removing gender question from booking request forms


We removed the input element that asks a person to fill out man/woman/unspecified. It's not so important and there is a rainbow of other options anyway.

Reworked file name logic for Safari users


Safari users that choose the "Save as" option from the context menu for documents, now get a correct filename for the file they're saving.

Manage a guestlist

New feature

You can now create and share guest lists using System One. In the show detail page you can find the "Activate guestlist" feature.